Poly Studio X50 firmware update issues

y2kformula · ‎10-17-2023

We have a Poly Studio X50 which is configured as a Zoom Room. We have auto upgrade enabled from the Poly web console interface. What we are noticing is that sometimes after the software update, after it reboots, the Provider Setting changes back to the default Poly. And we have to then manually go into and change it back to Zoom. The issue is it the update in the middle of the night so when the first person that comes into the office the next morning, they are unable to use it. Has anybody else had this happen to them? The software is running the latest version 4.1.0_00-180034. And its been happening on previous versions also. Maybe this is just an annoying bug?

SteffenBaierUK · ‎10-18-2023

Hello @y2kformula

welcome to the Poly community.

Please see >here<

Best Regards

Steffen Baier

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