Poly Studio X50 sign in (Teams) fails with 'Device Administrator is Disabled'

[Nathan-rst]

Hi,

We've had several Poly X50s for a couple of years now, using Teams.

The resource account on one was recently signed out, but when attempting to sign back in the message 'Device Administrator is Disabled' appears, followed by 'Unable to connect to workplace join'.

To our knowledge, Android Device Administrator has never been enabled on our tenant.

Is this a new requirement to use these devices? If so, ADM support is being removed in less than a year..

The account has a Teams Rooms Pro for Edu licence applied.

The account has not hit a limit for device enrolments.

Is there something else I can check to troubleshoot?

Thanks,

[Dan_Hemsø · Accepted solution]

Hi...

Have a look at: https://learn.microsoft.com/da-dk/microsoftteams/devices/phones-displays-deploy

Here you can see that it is requirement to have Android Device Administrator enabled to run supported MS Teams Rooms.

[Nathan-rst]

Hi Dan,

Is this a new requirement? We've had these devices deployed for a couple of years already with Android Device Administrator disabled.

I'm assuming there is a plan to migrate from this before August 30th next year?

 Important

Microsoft Intune is ending support for Android device administrator management on devices with access to Google Mobile Services (GMS) on August 30, 2024. After that date, device enrollment, technical support, bug fixes, and security fixes will be unavailable. If you currently use device administrator management, we recommend switching to another Android management option in Intune before support ends. For more information, read Ending support for Android device administrator on GMS devices.

Thanks,

[SteffenBaierUK]

Hello @Nathan-rst ,

welcome to the HP Poly community.

This may be the difference between Android and Apple mobile devices in comparison with MTRoA

Only our friends from Microsoft can provide a conclusive answer to their requirements to use Poly or other OEM Vendors devices running Android and our Partner Microsoft Teams application.

Best Regards

Steffen Baier

[Nathan-rst]

Hi Steffen,

Enabling the Android Device Administrator and ensuring the serial numbers of the devies are in Corporate Device Identifiers has resolved the issue. I have raised a case with Microsoft to enquire about the deprecation issue.

Thanks,

[nlev]

Hi Nathan,

Yes, it looks like a plan is in place. According to the blog post you linked to it says "Teams devices: These devices will be migrated to AOSP user-associated management with a firmware update in the first half of the 2024 calendar year."

"Microsoft Teams certified Android devices will be migrated to Android Open Source Project (AOSP) management in Intune with a firmware update in the first half of the 2024 calendar year. Policies will not be migrated automatically, so IT admins will need to create the appropriate new policies for AOSP management. You can read more about this in the Microsoft 365 or Microsoft Intune admin center Message center under MC665936."

[sm_morgan]

Hi everyone,

exactly the same problem as me, enabling android device administrator didn't solve it.

The problem started with firmware version 4.1.0_00-180034.

I have to go back to the previous release for the provisioning, but only the X50 allows downgrading, tc8 send an error: version package incompatible,

Any ideas?

[sm_morgan]

Sorry, with the serial number registrations works right.

[SteffenBaierUK]

Hello @sm_morgan and @Nathan-rst and @nlev 

In Aug of 2023 Android Enrollment Enforcement was turned on. That means that customers may have never turned on enrollment in Intune but now they have too. Older Company Portal agents updating to the new 5954 company portal agent will be forced to log in and check that the enrollment is on. If the enrollment has never been enabled it will show that it cannot login.

There is a doc around this: https://learn.microsoft.com/en-us/microsoftteams/devices/phones-displays-deploy#configure-intune-to-...

So for any cases where the System shows that it Cannot Log In they have to enable Android enrollment inside Intune. It is no longer optional.

Best regards

Steffen Baier

[cejota]

For us, all begun when a customer who never used Intune installed PolyOS 4.1.0_00-180034. This version included Teams client 1449/1.0.96.2023090601.

MS support staff confirmed that no Intune registration was needed, but the only way we could manage to get things going was to downgrade PolyOS to 4.1.0-382263, that included a previous version of Teams client (1449/1.0.96.2023062301).

Even after PolyOS downgrade, the Teams client did not change its version until we made a "Reset All System Configurations" on Diagnostics -> System Reset option. From that moment on we could log in again, this time without issues.

Hope it helps.