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‎03-26-2026 04:25 PM

HP Recommended

I installed several HP driver update today including HP Driver Update (2.21.0.0), HP Inc. SoftwareComponent Driver Update (5.0.64.0), HP Inc. SoftwareDevice Driver Update (1.19.3). I also installed a driver update from Realtek: Realtek - LAN - Realtek USB GBE Family Controller.

 

I also installed a Windows update which I have now rolled back.

 

Now, my Poly TC10, which is plugged in via PoE into an HP Elite Mini is not responsive to touch and the display is not scaled properly. I am using Windows 11 IoT Enterprise, 24H2, 26100.8037, Windows Experience Pack 1000.26100.300.0.

 

I have tried power cycling both the PC and Poly TC10. I have also tried unplugging the TC10, pressing the reset button, and continuing to hold the reset button while plugging the power back on until the screen came on in order to reset the TC10.

 

Any suggestions will be appreciated!

 

Thank you,

Christian

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2026 02:38 AM

HP Recommended

Hello @ChrisCompiles ,

 

Welcome to the HP Poly community.

 

Is this a MTRoW G9+ system ?

 

What is the Microsoft Teams version?

 

From our Knowledge Base:

 

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2

‎03-27-2026 02:38 AM

HP Recommended

Hello @ChrisCompiles ,

 

Welcome to the HP Poly community.

 

Is this a MTRoW G9+ system ?

 

What is the Microsoft Teams version?

 

From our Knowledge Base:

 

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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1 person found this reply helpful
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‎03-30-2026 01:11 PM

HP Recommended

Hello @SteffenBaierUK,

 

Thank you for responding! I fixed my problem by uninstalling HP Console Control and reinstalling it using the executable you provided in the link. 

 

Thank you!

Christian

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