Poly TC8 not checking into intune

Anonymous · ‎09-23-2021

We have some Poly TC8s that are not checking into intune after the initial enrollment. By default after 30 days they are being marked as non-compliant for not checking in. We were on version 3.6 but, support had us roll back to 3.5. I still do not see it checking in.

SteffenBaierUK · ‎09-23-2021

Hello @Tom O ,

Welcome back to the Poly Community.

I would suggest you work this with our Partner Microsoft as they supply the relevant applications that communicate with Teams and or Intunes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

UweA · ‎10-22-2021

Hey @Tom O ...

please check my blog, where i´ve posted some information on Endpoint manager and compliance policies:

https://aitsc.de/blog/endpoint-manager-intune-compliance-conditional-access-fuer-mtr-on-android-mtro...

This should help you resolving the issue. If that´s, for any reason not the case, please reach out to MSFT as mentioned by Steffen already.

Cheers,

Uwe

Cheers, Uwe

Check my blog at https://aitsc.de/blog

Anonymous · ‎02-22-2022

I received the following from Microsoft in late October. Still waiting on the update as of late February

I researched on your reported concern and discussed with my senior resources.

Poly devices need what's referred to as Update 3, which is currently pending deployment by Teams and is planned to be released mid-November so you need to wait until November for their devices to be fixed.

Thank you for choosing Microsoft.

UweA · ‎02-22-2022

@Tom O : Can you explain a little bit more ? TC8 and Studio X work fine in Endpoint manager, when configured correctly.

Cheers, Uwe

Check my blog at https://aitsc.de/blog

Anonymous · ‎02-28-2022

From what we found the TC8 is not "checking in" into intune after initial registration. I attached a screen shot. We enrolled the device on 2/3 and last check in was the next morning. Then no more check in after that. We tried syncing and believe we followed all the access policies. After 30 days the device is non complaint and we have to re-enroll.

SteffenBaierUK · ‎03-17-2022

Hello @Tom O ,

Welcome back to the Poly Community.

Please contact Poly support and quote 33926673. This should be addressed in the next 3.11 release but make sure this comes into support so we can verify that you are seeing the same issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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