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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎02-26-2023 11:29 AM

HP Recommended

Hello, I have been experiencing issues from time to time where some of my devices show offline in TAC, where others show online. All devices are in the same location and all in the same management subnet. 

 

Remote access to all via WebUI and SSH are available. 

 

When I try to force a reboot via the UI, the button changes from Red to Gray and no reboot is initiated. 

 

From an SSH login, the 'reboot now' command doesn't force a reboot to occur. 

 

Issuing a restart from TAC just sits in a queued status and doesn't reboot. 

 

I am forced the pull power from from the Poly X units to restore.  Moving forward, I am setting up a scheduled task to SSH to each device and issue the 'reboot now' command to proactively reboot nightly. I don't feel I should need to do this, however 10 of 15 devices went offline in the over night hours last night. 


I'll pull the devicediagnostics from TAC and see if there is any reason for this based on the offline timestamp. 

Device details:

Teams Admin Agent
1.0.0.202205230848.product
Up to date
 
Firmware
3.14.1.374010
Up to date
 
Company Portal App
5.0.5484.0
Up to date
 
OEM Agent App
4.0-1010068
Up to date
 
Teams App
1449/1.0.96.2022120503
Up to date

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2023 01:01 AM

HP Recommended

Hello @SR_MCSE ,

 

Welcome back to the Poly Community.

 

Same issue is discussed >here< 

 

A daily/weekly reboot seems to stabilize the Teams app on Android 8.1

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only. Please refer support to EN-239046


I will close this post

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-27-2023 01:01 AM

HP Recommended

Hello @SR_MCSE ,

 

Welcome back to the Poly Community.

 

Same issue is discussed >here< 

 

A daily/weekly reboot seems to stabilize the Teams app on Android 8.1

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only. Please refer support to EN-239046


I will close this post

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-09-2023 12:07 AM

HP Recommended

Hello @SR_MCSE 

 

Poly OS 4.0 has been posted. Please see >here< as this is at present a controlled roll out.

 

If you still find issues please open a Ticket with Poly support so we and our partner Microsoft can investigate new issues running Android 10

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.