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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-03-2024 02:09 PM

HP Recommended
Product: Poly X30
Operating System: Microsoft Windows 10 (64-bit)

Software version: 4.1.2 – 388101

Connected device: Windows 10 Laptop

IP Phone System – 8X8 desktop software

 

Configuration:

Poly X30 in device mode

Connected Windows 10 laptop with USB-A or USB-C connection and HDMI output to X30

Windows 10 laptop loaded with 8x8 desktop software application

 

Symptoms:

  1. X30 camera & audio devices not showing as options under 8x8 IP phone software configuration
  2. X30 camera & audio devices not showing under Windows 10 devices
  3. Laptop desktop does show on the X30 connected monitor using the HDMI cable

Looking for suggestions?

1 REPLY 1

‎01-04-2024 03:16 AM

HP Recommended

Hello @BeneCare ,

 

welcome back to the HP Poly community.

 

Also, what type or length of USB and HDMI cable is being used?

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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