Solved: Poly X30 – Provider Support for 8X8 - HP Support Community

BeneCare · ‎12-29-2023

Software version: 4.1.2 – 388101

IP Phone System – 8X8

The X30 is listed as supporting our 8X8 IP phone system. However, 8X8 is not listed as a “Provider” option in the web interface setup.

Does the X30 support 8X8 natively?
If not, is there a way to add a third-party provider to the X30 system?

I do OWN the X30, but the unit wasn’t recognized by serial number.

SteffenBaierUK · ‎12-29-2023

Hello @BeneCare ,

welcome to the HP Poly community.

If 8x8 is not one of the listed Providers most likely, if support for the unit is claimed by 8x8, use either SIP or H.323

8x8 Support should be able to answer this and should be consulted.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎12-29-2023

Hello @BeneCare ,

welcome to the HP Poly community.

If 8x8 is not one of the listed Providers most likely, if support for the unit is claimed by 8x8, use either SIP or H.323

8x8 Support should be able to answer this and should be consulted.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Poly X30 – Provider Support for 8X8

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