Poly X30 preferred camera not found error

[Aatiph]

Hi Fellas, my Poly X30 camera stop giving view in any mode, like Poly Mode, USB BYOD, TEAMS ZOOM etc.. all other GUI and application is working, like Calling, Platform Change,  etc etc with TC8 sync.... the only issue is with camera display. it shows error as Prefered Camera not detected. and in Poly Mode is shows like Camera Mute is on... i tried this with different Provider Modes, and even with Software down grade, (software is updated) and with PIN HOLE reset.... but not result.

[SteffenBaierUK]

Hello @Aatiph ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, you use. 

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

In addition, we do not know if this is a brand-new unit or an older unit or a demo device.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

[Meghana_10]

Hello, @Aatiph Welcome to the Poly HP Support Community. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!

[Aatiph]

Hi Stephen

here is the detail, with Snapshots

Serial # 8L202655AEBBFC

Software : 4.4.0-416273

[SteffenBaierUK]

Hello @Aatiph ,

We still do not know any history of the device. As suggested by @Meghana_10  and myself contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier