Solved: Poly X50 Running Slowly - Page 2 - HP Support Community

SteffenBaierUK · ‎09-12-2023

@AVEngineer420 wrote:

You most likely have the HDMI cable running to the display plugged into HDMI out 2 on the polycom X50. You should make sure to plug it into HDMI out 1. Plugging into HDMI out 2 will cause the slowness you were experiencing and the zoom screen to not display properly.

Hello @AVEngineer420

I am unsure where you have heard or found this but I am not aware of the above.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

AVEngineer420 · ‎09-12-2023

I've installed over 100 of these. First hand knowledge my friend.

SteffenBaierUK · ‎09-12-2023

Hello @AVEngineer420 ,

the fundamental basic functionality is to use HDMI 1 for everything if no 2nd screen is connected.

I am unsure how Zoom or any other Provider app reacts when the incorrect screen is being used but it is a good tip.

Thanks

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

AVEngineer420 · ‎09-12-2023

Yes, I'm aware of that. Sometimes people plug the HDMI into output 2 by accident. For whatever reason, when this happens the Polycom unit itself malfunctions and starts running slowly regardless of which VC application is being used. Even if you power the unit down and power it up again it will still run slowly and the image rate slows down to what seems like 1 or 2 frames per second if you use HDMI out 2 with a single display.

SteffenBaierUK · ‎09-12-2023

Hello @AVEngineer420 ,

If you can replciate this please get this into our support organisation.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

The_Jacob · ‎09-12-2023

Hi AV,

That worked! Thank you for pointing that out, as I would have likely looked past that for awhile.

Poly X50 Running Slowly

Create an account on the HP Community to personalize your profile and ask a question