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‎11-11-2025 09:11 AM

HP Recommended

I have a poly x50 that gets stuck in boot mode.  I factory reset and pair the TC8, then all I get is a weird Ip address in DHCP mode.

 

My laptop gets 1 address and the poly gets a different one from the same little 8 port POE switch.

 

My laptop gets the correct one

 

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1 REPLY 1

‎11-11-2025 09:29 AM

HP Recommended

Hello @Swit1973 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use. 

 

In addition we do not know if this is a brand new unit or if this unit worked before and just now started to do this.

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

You state you factory restored this, did you use the Pin hole method?

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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