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‎12-11-2023 03:56 PM

HP Recommended

Just wondering if anyone has had issues with the Poly X52 and delayed signal being received by a display screen.  We have two Poly X52s in our fleet now, and for some reason, when the screens are turned on, there is a delay in the X52 (MS Teams Mode) menu coming up on the screen.  The TV sits on no signal for about a minute or so before it will display.  We have tried different HDMI cables, inputs and also have the X52 on "no sleep" mode, but we still get the issue.

 

Didn't have this issue with the previous X50 in this room, just the X52.

 

Anyone else experiencing this issue?

Thanks

Chris

1 REPLY 1

‎12-11-2023 04:09 PM

HP Recommended

Hello @ChrisAdc ,

 

welcome back to the HP Poly community. It would be great info the get the software version etc.

 

What Screen is this? For a test can you set the region to the USA and see if this fixes the issue?

 

If yes, please raise with our support team in your region and mention 5113464218 / PECS-248019 

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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