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‎08-22-2024 06:35 AM

HP Recommended
Product: Studio X52

Hello,

   we are connecting a Poly X52 on an iTec (c31triple4kdockpd-4) hub. The poly X52 is configured in device mode.  When we connect a computer to the hub using a USB C cable. Quite often, but not always, the X52 is rebooting when we activate the camera under Zoom or Teams. We tried on multiple computers and the problem occurs very often.

   Are you aware of this problem and do you have a fix?

Model:
StudioX52 
Hardware Version: 3
Software Version: 4.3.0-406189
Regards,
 
 
Tags (1)
1 REPLY 1

‎08-22-2024 06:42 AM

HP Recommended

Hello @Bertrand_Region ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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