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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎03-25-2025 04:21 PM

HP Recommended

HI,

Experiencing issues with Poly X52 bar system with analog audio in and out via a Lindy USB adaptor. Continually requires to be unplugged and re-plugged back in for the room to work.

 

Is there a back end setting or newer firmware that resolves the issue? Or is there a capability issue with certain USB adaptors.

 

Only overseas client has access to backend settings so hopefully we can steer in right direction

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3 REPLIES 3

‎03-25-2025 10:31 PM

HP Recommended

Also noting the firmware version on X52 is currently 4.4.2.

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‎03-26-2025 01:26 AM

HP Recommended

Hello @BCAVS ,

 

Welcome to the HP Poly community.

 

From our Video FAQ:

 

  • Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family and what Provider or Partner Mode are these supported?

    Resolution: Please check >here<

The above lists every mode the Poly Studio X, G7500, or G62 can be used with 3rd party adapters. The Compatibility often depends on the provider that you have not yet shared.

 

I cannot see Lindy listed at all.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎03-26-2025 08:48 PM

HP Recommended

Thank you. I will install the adaptor on the list and see how it goes!

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