Poly based Lenovo Compute - Recovery Issue - System MTM has ... - HP Support Community

PC88_UK · ‎01-31-2024

Poly G85-T Kit Windows MTR - Recovery Issue - System MTM has expired.

Poly based MTR bundle

Lenovo Tiny920Q MTR Compute

We had an MTR device fail and it's no longer booting, so we followed the recovery procedure details using the Lenovo recovery tool, eventually the process fails and prompts that System MTM has expired.

How can we get around this?

Thanks

SteffenBaierUK · ‎01-31-2024

Hello @PC88_UK ,

welcome to the HP Poly community.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

PC88_UK · ‎01-31-2024

Thank you for the prompt response.

I have tried to log a ticket but the process doesn't seem to be working.

I try and submit the form and it doesn't work (I have tried various browsers).

Are you able to assist with logging a case (UK based).

Thanks,

Paul

Prajwal_10 · ‎01-31-2024

Hi @PC88_UK,

It looks like there is some issue with the website. Please try logging a ticket after some time, or you can contact our support team at (0)800 0260 129.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.

Regards,

Prajwal

Dave71717171 · ‎02-13-2024

I have the same problem.

is there a solution?

SteffenBaierUK · ‎02-13-2024

Hello @Dave71717171

same problem as what?

Logging a ticket or a MTR issue?

You will need to contact our support team as already outlined.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Dave71717171 · ‎02-13-2024

Thanks for the response... I'll contact HP Support.

I was hoping it was an issue I could resolve.

My issue is the same as the original post.

i get the same MTM has expired error when trying to reimage with the Lenovo Cloud Recovery Tool (3.0), even though the warranty is still active.

Poly G85-T Kit Windows MTR - Recovery Issue - System MTM has expired.

Poly based MTR bundle

Lenovo Tiny920Q MTR Computer

Poly based Lenovo Compute - Recovery Issue - System MTM has expired.

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