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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Poly tc8

i am using poly tc8 touch controller, recently i was updating my device firmware, due to some reason i lost my power connection during update , now it is stucked at Poly logo, i also tried to reset it, but it couldnt work.  i am also attached the  photowhere it got stuckwhere it got stuck

Kindly help me out in this problem...

 

 
9 REPLIES 9
HP Recommended

Hello @yousaf5 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and your post has been moved by a volunteer. It has been moved to a section more suitable for your request.

 

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product you are using or you upgraded from. 

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Usually, the release notes and instructions during an upgrade should contain special instructions to ensure the uni is not powered off during a software update.

 

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Im having same issue with 4 devices and untill now no proper answer given by poly team 

HP Recommended

Hello @Ahamed-Shadhir ,

 

welcome back to the HP Poly community.

 

The HP Poly community is run by volunteers. We cannot issue an RMA as an example.  

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Thanks for your message and local support are unable to provide either replace or provide any solution. this is a very bad impression we are having right now.  4 Device are having exact same issue after the update happend as it was an automated update.

HP Recommended

Hello @Ahamed-Shadhir ,

 

HP Poly support in the USA, assuming this is your location, can be contacted by Chat or Phone and they can work with you on the RMA pending the units are in warranty and/or under service. They can also work with you on troubleshooting this.

 

The HP Poly community is just volunteers and we cannot assist with RMA or any other non-HP Poly-approved methods in recovering hardware.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Ahamed, did you find a solution for this problem?

I upgraded out G7500 from software version 3.7, to 4.1 without a problem. Once we finally got the tablet paired with the G7500 and performed the software upgrade... it attempted to reboot the unit (at 98%) and then got stuck on a blank screen after 2 hours.


After POE recovery the TC8 booted up, but was stuck on the Poly Logo.... our warranty lapsed for the unit due to a bankrupt vendor registering the device before installing it on site.

How were you able to resolve the issue? did you? RMA is out of the question, there must me a solution.

I started my own thread here.

HP Recommended

I have the same issue with our system (Poly Studio X70 with TC8 after upgrading from 3.9 to 4.1.
X70 upgraded properly, I had no errors or loss of power during it, upgrade was completed successfully, but after that TC 8 is not working, it stucked at poly logo while turning on.

 

20230922_132854.jpg

HP Recommended

I also have exactly the same issue, with no power loss occurring during the upgrade process.

HP Recommended

Hello @LawBVC , @yousaf5 , @Ghukasyan 

 

welcome to the HP Poly community.

 

Please check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.