Poly x50 - Access Settings Remotely - HP Support Community

miaw1818 · ‎09-05-2023

Hi,

We have 4 Poly X50's in 3 different cities and the volume on all of them is extremely low. The only way it seems we can do this is if we send our techs to all the offices to log in to the device. Is there a way to access these devices remotely so we don't have to send someone out?

SteffenBaierUK · ‎09-05-2023

Hello @miaw1818 ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include also the Provider used.

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Poly x50 - Access Settings Remotely

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