• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hello

 

I'm running into an unexpected issue with Zoom meetings on a new Poly x50 system.

 

The system is in Poly mode and Zoom calls are made by connecting to a primary Zoom IP. The system joins fine as a participant to Zoom calls, except for those where the meeting host has enabled the option "Mute participants on entry."  Once in the call, the Poly can not unmute unless the host, in Zoom, first asks it to unmute.


The host has not enabled the "Do no allow participants to unmute themselves".  All other participants on the call can mute/unmute without needing the host to ask.

 

Firmware and software are up-to-date as of last week.

3 REPLIES 3
HP Recommended

Hello @JohnComes ,

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Has Zoom support been consulted as this is their Platform you are having the call on?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Here are the system details as requested:  
Poly X50 - Current Version: 3.14.0-372034
Poly TC8 - Current Version: 3.14.0-210851

I've not reached out to Zoom as this appears to be an issue with the Poly.  As stated, other participants on a call - Windows PC, Apple Mac, various mobile devices - can mute and unmute without issue. It appears to only be the Poly x50 that requires the Zoom Host to request it to unmute, and then system users must press # on the TC-8 to confirm/agree.

HP Recommended

Hello @JohnComes ,

 

mentioning native Zoom clients is not the same as a 3rd party dialling into a Zoom meeting.

 

We still do not know if this is an H.323 or a SIP call

 

Why not simply use the Zoom application as the provider?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.