Poly x52 - lack of wireless connection

[nz20]

Last week, we bought Poly X52 and a TC10. The device has the latest firmware, 4.6.1-444241. I can't connect my laptop to this device wirelessly. Poly X52 and my laptop are on the same LAN. I can connect Poly X52 via USB to my laptop. But that's not the point such expensive equipment with cables.

I found information to install the Polycom Content App. Today this app is not available anywhere.

When I took the Poly X52 out of the box, the firmware version was 4.2 or something. I think that before the update to version 4.6, I could connect my laptop wirelessly. After the firmware update, this option is no longer available. There's now a Poly Lens app, I think. This app recognizes the x52 when it's connected to my laptop via USB. I don't know how to connect wirelessly. By the way, what's this app for?

In summary: how to connect my laptop wirelessly to the X52, share my presentation or Excel file, and use the Poly X52's camera, speakers, and microphone

[SteffenBaierUK]

Hello @nz20 ,

Welcome to the HP Poly community.

The Polycom Content App was retired and only worked in Poly Provider mode.

What provider are you going to use with the Device? Our of the Box, in Poly Provider mode, the device supports wireless connectivity via AirPlay or Miracast.

Using a different provider you need to check with the provider what they support.

• Poly Lens Desktop app is to upgrade Poly Camera's, Poly Headsets or supported HP Docking stations
• Poly Lens Cloud is a free service to provision and control most current HP Poly products

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier