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‎09-04-2025 06:45 AM

HP Recommended

Hi, We are facing a issue with Poly- GC8. Input is not detecting ( HDMI Mini to HMDI ) source not detecting. I changed the cable and done all the trouble shoot. 

 

Please help me if any one knows this issue.

1 REPLY 1

‎09-04-2025 11:50 AM

HP Recommended

Hello @SrinivasNeelam ,

 

Welcome to the HP Poly community.

 

You state you've done all the troubleshooting, but what have you actually done? Have you factory reset the GC8 via the Pin Hole?

 

If you have access to the MTRoW, log on as an Administrator and go to the Device Manager and click the View menu, and select Show hidden devices. Maybe the HDMI device is there?

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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