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‎03-15-2024 07:08 AM - edited ‎03-15-2024 07:14 AM

HP Recommended

Hi,

We have a Poly Studio x50, Poly TC8 and Trio C60 video conferencing set. During meetings on Microsoft Teams at our unit, we can see that the camera is displaying the image, but the participants on the other side cannot see us. The problem disappears when the power is disconnected and switched back on. This repeats itself every other day.

Current software versions:

- StudioX50: 4.1.3-394009

- Trio C60: 5.9.5.3153

- Poly TC8: 4.1.3-211457

 

 

1 REPLY 1

‎03-15-2024 07:59 AM

HP Recommended

Hello @Siemi ,

 

Your post was marked as Spam and had to be manually released.

 

This is usually an automated process based on some content of the post or a manual process when Community rules are violated.

 

Have you yet raised this with our partner Microsoft as they provide:

  • The Teama Application running on our and other OEM's devices
  • Teams as a patform as used by you  

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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