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HP Recommended

I have 8 Polycom 7000s for 5 years and they have all stopped working just recently.  Until now i have had no issues

 

Its saying -

Your call could not be completed because the call was routed through an intermediate network that does not service the far site. Contact your network administrator for assistance”.

 

 

This is bizarre as i look after the network and the firewalls.  None of these devices go outside my network and i dont think much has changed on the network that would stop them working

 

Could this be a license issue?

 

 

Thanks

Kevin

 

1 REPLY 1
HP Recommended

Hello Kevin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

The above FAQ posts should give you enough information to start troubleshooting this before opening a support call with Polycom via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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