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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hello,
since the update of Microsoft Teams Rooms to version 4.18 (Microsoft added the panoramaview) the Polycom CX5100 is causing problems during the Teams meeting. Either in the speaker view or the panorama view there is a "green shadow" over the whole screen.

It is arbitrary which of the two views has the error. 

 

Is the problem known? Is there a solution?

Or is the camera no longer supported with the new version of Teams?

 

Best regards

Niklas

1 REPLY 1
HP Recommended

Hello @NBIB ,

 

welcome to the HP Poly community.

 

I suggest you contact our Partner Microsoft as they provide the Application you are using and the service.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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