Polycom HDX 6000 HD Web Interface not appear for activation

[Anonymous]

Hello,

We are interested in use the Web Interface functionality of our Polycom HDX 6000 HD device, but when we are going to view the web interface of this utility, we cannot watch the video of the local and remote room and in this place we are viewing a signal ban.

We have been reading the administration guide, concretly the section "Using the Polycom HDX Web Interface" and we have been following the instruction step by step, but when we arrive to "Admin Settings > General Settings >Security > Security Settings" and we have to enable the option "Allow Video Display on Web", this option doesn't appear.

Somebody know how we have to enable, or change any settings, for that this option appears in the system web interface settings?

We are attaching to this post one screenshot of the interface utility with the ban signals.

Thank you very much in advance.

Kind regards.

[Anonymous]

Are you able to viedw via this route:

To monitor a room or call using the Polycom HDX web interface:

1

In your web browser address line, enter the HDX system’s IP address.

2

Go to Utilities > Web Director.

3

Perform any of the following tasks:

—

Place or end a call

—

View near and far sites

—

Change camera sources

—

Adjust camera position

—

Zoom cameras

—

Adjust system volume settings

—

Mute and unmute the microphones

Use the HTTPS protocol to ensure that the configuration of all login

information (such as user names and passwords) are transmitted using an

encrypted channel, including those user names and passwords used to

communicate with third-party systems on your network. Using HTTPS

severely limits the ability of anyone on the network to discover these

credentials.

Managing the System Remotely

Polycom, Inc. 9–3

You can view near and far sites without opening Web Director by selecting

Tools > Remote Monitoring

[Anonymous]

Have you tried this option:

To monitor a room or call using the Polycom HDX web interface:

1

In your web browser address line, enter the HDX system’s IP address.

2

Go to Utilities > Web Director.

3

Perform any of the following tasks:

—

Place or end a call

—

View near and far sites

—

Change camera sources

—

Adjust camera position

—

Zoom cameras

—

Adjust system volume settings

—

Mute and unmute the microphones

Use the HTTPS protocol to ensure that the configuration of all login

information (such as user names and passwords) are transmitted using an

encrypted channel, including those user names and passwords used to

communicate with third-party systems on your network. Using HTTPS

severely limits the ability of anyone on the network to discover these

credentials.

Managing the System Remotely

Polycom, Inc. 9–3

You can view near and far sites without opening Web Director by selecting

Tools > Remote Monitoring

[Anonymous · Accepted solution]

The 'video on the web' feature needs to be 'allowed' from the HDX system itself using the remote control in the room. This is a security feature. Consider that the local users do not want someone eavesdropping. Using the system remote control go to System> Admin Settings>General Settings>Security>Security Settings page 3. Check 'Allow Video Display on Web. If it still does not display after that there is a firewall issue.

[Anonymous]

Thank your very much Kendo, now we alredy to use this functionality.

Regards.

[Anonymous]

Hi there

I'm newbie regarding Polycom products.

Customer has an HDX 6000 and I'm facing the same problem BUT I cannot find in the security setting a Page number 3 nor the described option ...

Guess the SW version running here is pretty old : Release - 2.6.0-4740

But it should work anyway !

Any hint

Fred

[Anonymous]

Doing everything still show this screen legend.

Please check your content cable and make sure that it is sending video in a supported resolution such as 1024 x 768 60 Hz. If using People + content IP, enter 192.168.*.* and press connect and then play"

[SteffenBaierUK]

Hello koolnkuiet,

welcome to the Polycom Community.

Are you sure you are replying to the right topic ?

This topic does not discuss anything content related.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Sorry, wrong post.

[Anonymous]

...Settings>Security>Security Settings page 3. Check 'Allow Video Display on Web. If it still does not display after that there is a firewall issue.

tell me about port to allow video display on web. Thanks