Polycom HDX - Lync video was not accepted error - Page 2 - HP Support Community

Anonymous · ‎12-13-2012

Hello Jeff,

I was wondering why Polycom keeps changing AES Security to "Required for All Calls" despite I've been setting it to"When Available". Now it makes sense.

I am stuck anyway. I have no idea what's going wrong. I reset HDX6000 to factory defaults, set it up from scratch again, tried diagnostics mode, lowered call quality... Still no luck.

If I check Polycom logs, would they help me? Or in Lync environment, how can I get detailed error information for "video was not accepted"?

Anonymous · ‎12-19-2012

Hello,

This H.323 settings are defined by Polycom automatically. Do I need to change anything here?

SteffenBaierUK · ‎12-19-2012

Hello syl,

LYNC is SIP and not H.323

As this post has been going on for a while I would suggest you seek professional help and raise a ticket via your Polycom reseller.

This is the correct escalation procedure.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Polycom HDX - Lync video was not accepted error

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