• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎02-22-2016 12:42 PM

HP Recommended

Hi All

 

I am new to the commuity and I am hoping someone will be able to assist me

 

I currently have three Polycom HDX 7000 Video Conference Units.

 

Two of which are connected to a 3G Router

One is connected to a Fibre Line

 

My problem with that the two remotes units with the 3G connections cannot connect simultaneously to the unit with the fibre connection.

 

i would like to know is this  a limitation on the unit side or is there some upgrade Ic an do to enable this functionality

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2016 02:33 AM

HP Recommended

Check it at  System > Admin Settings > General
Settings > Options

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-22-2016 12:48 PM

HP Recommended

Hello Farhadj,

welcome to the Polycom Community.

Does the unit you try to connect to at the same time have a multipoint license ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-23-2016 02:27 AM

HP Recommended

Good Day

 

Thanks for your response.  Greatly appreciated.

 

Is there a way for me to check on the multipoint license via the settings?

 

Regards

 

Was this reply helpful? Yes No

‎02-23-2016 02:33 AM

HP Recommended

Check it at  System > Admin Settings > General
Settings > Options

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.