Polycom RealPresence Desktop

Anonymous · ‎06-08-2017

HI,

I just download Polycom RealPresence Desktop into my laptop then try to connect on LAN its work fine both Audio & Video but when i try to call on my friend on his REAL IP only audio is receiving/sending not Video.

I also have Polycom RealPresense Group 300 same issue with that on LAN both audio & video working.

but when i try to connect it through LAN both audio and video working.

So i am in conclusion that some thing is blocking by my LAN by Router and Firewall.

Please help me what protocols and Ports i ask to my network administrator check for video

SteffenBaierUK · ‎06-08-2017

Please check the FAQ in my signature

Replied via a mobile device

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Anonymous · ‎06-08-2017

Thanks for reply.

I just want to take help from community that problem is starts when we use NAT IP however with out NAT IP it works.

So i want to know from other members to share whether it Polycom RP 310 and Polycom Desktop work with NAT or not if yes then what speical arragments needs to configure overfirewall however we have an another equipment which is Polycom RP work fine over NAT IP.

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