• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hi,

 

does anyone has a Polycom RealPresence Group Series 700 endpoint ? If so, do you have occasional reboots during calls ? Software version 5.0.0 has been installed. We have multipoint video conferencing and advanced video 1080p options.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Please open a service ticket with your service provider.  Polycom service can look at the logs and probably pinpoint the issue for you.

View solution in original post

3 REPLIES 3
HP Recommended

Please open a service ticket with your service provider.  Polycom service can look at the logs and probably pinpoint the issue for you.

HP Recommended

We have the same issue with our RealPresence Group Series 700.  Were you able to get a resolution to this issue?

HP Recommended

Hello Grant_McD,

welcome to the Polycom Community.

Unfortunately the original poster has most likely marked the last reply as Solution provided but failed as so many others either to follow this up as advised or has done so but not provided the relevant Polycom support ticket reference.

 

Without either following this up as advised or not providing the community with the relevant details we cannot link the case to this post and help others.

 

Please go ahead and do this from your end and report back here.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.