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HP Recommended

I have a Problem with Polycom Telepresence m100 1.0.6. Every time I start the program, i get the message "An internal error occured. Try restarting.". Direct after this message the program crashes. I found out that the problem have something to do with Adobe Air (version 4.0.0). When i setup a PC with Windows 7 and only Adobe Air installed it works. But when i install Adobe Flash Player 12.0.0.44 i get the error as described above. Removing the Flash Player does not fix the problem.

In the log files are some entries:

 

2014-02-05 06:45:24,063 [INFO ][UI] - com.polycom.cmad.util.xml.SynXML Read xml's data in synchronized way:<userSession>
  <serialNumber>----</serialNumber>
</userSession>
2014-02-05 06:45:24,064 [INFO ][UI] - com.polycom.cmad.call.MediaController Start license module
2014-02-05 06:45:24,065 [ERROR][UI] - com.polycom.cmad.call.MediaController Start license module error.
2014-02-05 06:45:24,065 [ERROR][UI] - com.polycom.cmad.util.AirAppAgent mediaControllerExceptionHandler throw error: Error: Error #2002

 

Is there any way to fix this error?

1 REPLY 1
HP Recommended

Hello M.Wallnberger,

welcome to the Polycom Community.

Has this issue occurred in prior versions of the m100 software or is this a new installation?

 

For further troubleshooting please work with Polycom support via your Polycom reseller so this can be analyzed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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