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HP Recommended

is there a software update or is one planned, that would allow for a higher quality camera than the Logitech C930e?  it would be great to be able to use something like the Logitech PTZ Pro to enable  zoom and pan capabilities.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Arden,

welcome to the Polycom Community.

At present the C930e is the only supported camera for the RealPresence Trio and due lack of NDA via the community I am unable to discuss any future plans.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

7 REPLIES 7
HP Recommended

Hello Arden,

welcome to the Polycom Community.

At present the C930e is the only supported camera for the RealPresence Trio and due lack of NDA via the community I am unable to discuss any future plans.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks for the info.  i know for our organization, we would put the Trio in more boardrooms, if a better camera was compatible, so hopefully this will change in the (near) future.

HP Recommended

Hello Arden,

 

If you provide me with your full contact details via the community mail I can forward this to a Polycom sales engineer as they can discuss options with you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have the same Question. Do you have any News?

If it would work with a Camera with zoom would be great!

HP Recommended

Hello Andreas,

welcome to the Polycom Community.

Same answer as before.

 

I get a local colleague to contact you directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The Trio 8800 now lists support for a 1080p30 12x zoom MPTZ camera starting Q4 2017. Will this be the Polycom EagleEye MSR Camera 12x Zoom? Or the Logitech PTZ Pro? (The Logitech PTZ Pro 2 only has 10x zoom so i guess it wont be that one)

HP Recommended

Hello Cloudseeds,

welcome to the Polycom Community.

We are unable to talk or discuss unreleased products or software versions or new versions of both.

 

Please work with a Polycom reseller on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.