Polycom VC disconnection issue

Allwave · ‎08-28-2023

Poly for the Poly studio X70 network connectivity issue after restarting the system.

The client needs to reconnect the LAN cable from the network switch to get the system up and running after every restart.

Further, in the same room, we are not getting the camera control option in the team call.

SteffenBaierUK · ‎08-28-2023

Hello @Allwave ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used.

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ChrisAdc · ‎08-29-2023

I had a recent issue where some of my X series units would come up with "Unable to access the internet" or words to that effect, across the top of the screen even though they were connected to the network. Not sure if that is what you are seeing.

At the time, we used static IP addresses for our units, but found when we started to reserve the devices in DHCP, instead of using static or automatic IP addressing (without reservation), the issue went away. Probably something I should have always been doing, but anyway...solved that problem I was having.

SteffenBaierUK · ‎08-29-2023

Hello @ChrisAdc ,

welcome to the HP Poly community.

PolyOS 4.0.x had some issues with manual IP and/or LLDP and VLAN's. PolyOS 4.1 should have addressed this.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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