• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Dear Sir,

 

We have two Polycom Video Conferecing system which serial number are below:

 

1. Polycom VC VSX 7800 Sr. No.        82062806BC62B9

2. Polycom VSX 7000e (128) Sr. No.  8208410A4BBFB9

We want, above VC back to back with Polycom, please suggest to us.

 

Is Polycom giving back to back support for this model ? 

 

 

Thanks,

 

Rajesh Kr.

 

3 REPLIES 3
HP Recommended

Hello Rajesh Kr.,

welcome back to the Polycom Community.

The:

 

  1. Polycom VSX 7000e (128) Sr. No.  8208410A4BBFB9 is from back in 28/10/2008
  2. Polycom VC VSX 7800 Sr. No.        82062806BC62B9 is back from 25/07/2006

I am unsure if there are any Indian Polycom resellers offering support on this but please find one => here <=


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Sir,

 

We have contact to some reseller and other polycom authorised resources but they are saying back to back not possible so we want from your end, IS BACK TO BACK is possible from Polycom if we direct contact to Polycom.

 

 

 

Thanking you,

 

Rajesh Kr.

 

HP Recommended

Hello Rajesh Kr.,

I am not familiar with the term back to back and again you are asking for support for two endpoints that are nearly 11 and 9 years old.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.