Problème de déconnexion réseau d'une Poly X30

Seb89 · ‎02-24-2025

Bonjour

Régulièrement (au moins une fois par semaine) j'ai 2 Polycom x30 qui se déconnecte du réseau.

J'ai fait toutes les mises à jours possible mais le problème reste le même.

Y aurait-il une solution ou cela viendrait-il du matériel?

En sachant que le matériel n'est plus sous garantie.

Merci d'avance pour votre réponse

SteffenBaierUK · ‎02-24-2025

Hello @Seb89 ,

Welcome to the HP community. This is an English speaking only community so please try and post in English.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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