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HP Recommended

Hi,

 

We a facing problem in complete a video call from SX80 registered in an environment of Cisco Collaboration Edge to a Polycom devices. We receive from all devices polycom the following message:

After 2 x messages of  H245 terminalCapabilitySet a H245 Q931 Rel Cause (16).

a normal call clear disconnection.

 

 

2 REPLIES 2
HP Recommended

Hello @Daniel Sobrinho,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

 

Specifically the interoperability within the Release notes to double check we have tested this setup.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi @SteffenBaierUK

 

Thanks for information. I am taking into consideration the documentation I read about the polycom product. As we are working with integration of different solutions (Cisco and Polycom), I believe it will be useful for future integrations for new clients and partners.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.