Problem with powering on Studio X30

[krasusovva]

Hello all,

One of my customers recently reported me issue with powering on their Studio X30. On-site we've tried changing power adapter to another one working and performing factory reset, but without any effect. Device looks as it was dead.

I tried to create support case on MyHPSupport, but registration is nightmare (I still couldn't do that, forms aren't working properly, no response from the support when mailing them). Anyway device is post warrany, so they wouldn't probably help me at all.

Maybe someone knows how to fix it, where to find spare parts or post-warranty service? I'm slowly loosing hope

[SteffenBaierUK]

Hello @krasusovva ,

welcome to the HP Poly community.

As this is the official HP Poly community I can advise you that there are no physical spare parts for the Studio X unit apart from a spare power supply. As you already excluded that part the only other way is an official RMA.

If you can share the ticket reference I can check the progress of it.

Best Regards

Steffen Baier

[krasusovva]

Hello Steffen,

Thank you for your reply, hope that you're well. Unfortunately after trying to log to MyHPSupport to create RMA case, it shows me notice "User is Deactivated" above serial number field and I can't submit request. Is it possible to submit case via e-mail then?

[SteffenBaierUK]

Hello @krasusovva 

I forwarded this to the relevant team and someone should get back to you.

Steffen