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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi, 

 

Can someone tell me if RealPresence Desktop works on Mac OS  El Capitan, please?

 

Thanks.

 

Best regards,

Robert.

 

7 REPLIES 7
HP Recommended

Hello Robert,

welcome to the Polycom Community.

The Real Presence Desktop Support => here <= host's the release notes

Page 11 or the RPD for Mac release notes => here <= lists:

 

  • Mountain Lion (10.8)
  • Mavericks (10.9)
  • Yosemite (10.10)

The above is what is officially supported by Polycom at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen,

 

I saw the release notes, but was wondering if anyone knew if RP Desktop worked on El Capitan... Am considering buying a new iMac and it comes with El Capitan on it.

 

HP Recommended
Any idea when El Capitan will be officially supported?
HP Recommended

Hello Robert,

Due a lack of NDA / Non Disclosure Agreement via the Polycom community I am unable to comment on any unreleased / future software versions.

 

I can only advise you to contact your Polycom reseller so they can introduce you to a Polycom sales engineer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Polycom reseller? I downloaded the RP Desktop app from the Polycom website... It works on Yosemite. I have it installed now, but will it work on a new iMac? That is the question.

 

Best regard,

Robert.

 

 

HP Recommended

Any update on this question? I have  a user that updated and is now unable to open RP without it crashing...

HP Recommended

Hello cgjondla,

welcome to the Polycom Community.

 

Please check the release notes as Page 6 or the RPD 3.5.1 for Mac release notes => here <= lists:

 

  • Mavericks (10.9)
  • Yosemite (10.10)
  • El Capitan (10.11)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.