RPD clients disconnects

ibucur · ‎05-12-2020

Hi

in a Polycom infrastructure we face the following problem: with a lot of RPD users thery are disconected from the call.

Looking in DMA call events there are a series of

H245 RoundTripDelayRequest

H245 RoundTripDelayResponse

followed by

RAS DisengageRequest (with disengage reason inside :14116)

Endpoint Ended the call normally

RASDiseangageConfirm

and the client is disconnected.

Can't find till now the reason for this is happening and is very frustatrating

can anybody have a idea how to solve it?

many thanks

SteffenBaierUK · ‎05-12-2020

Hello @ibucur ,

Welcome back to the Poly Community.

Is this a day one issue or has this recently changed?
If recently do you know what has changed in your setup?
Is this internal network or external?
What are the software versions being used?

Most likely this would be something for our support team to look at as we may have to analyze network traces and logs.

We are unable to do this via the Poly community so please work with our support organization.

Please ensure you follow up your old posts >here< as many of these most likely required Support so you have not yet updated how these were solved.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ibucur · ‎05-13-2020

Hi Steffen

Yes you are right I didn't provide any feedback about my previous post, but this only because there were remain unsolved. Unfortunatelly our support subscription had expired, and we didn't renew it yet.

Regarding this last post, I can detail:

is not form day one issue

is present only with clients connected from Internet; internal clients have no problem

3.9 version used

thanks

SteffenBaierUK · ‎05-13-2020

Hello @ibucur

RPD 3.9 is no longer supported. Please try 3.10.3 and the next move forward, if no other volunteer wants to troubleshoot your installation would be to open a support ticket.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ibucur · ‎05-13-2020

thanks Steffen for your advice

best regards

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