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‎11-29-2018 10:54 PM

HP Recommended
misleading and time wasting I am waiting to see if with the two adaptors, camera and codec, the protocol is visible on the RS232 line. I don't see why protocols like this need to be hidden. will not be the first or last time a tech has to decipher the protocol, just to do a basic install. or we could spend $60,000 plus buying Sony cameras
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‎11-30-2018 10:01 AM

HP Recommended

Hello @GYZMO and @Mozez,

 

@GaryMiyakawa1 and in addition @Polycom_Video_E already answered that we cannot publicly provide details on these protocols as we do not have the distribution rights for this.

 

Companies like AMX, Crestron or SoundControl have licensed these from the camera manufacturer so they can work with the adapter.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-02-2018 04:42 PM

HP Recommended
Thank you Steffen I have now found the AMX modules. As integrators, this is the help we come here to this type of forum to get. Not to be told it can not be done. As a tech, we will find a way. Thank you for solving this so we can continue to sell you systems.
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‎12-03-2018 12:30 AM

HP Recommended

Hello @GYZMO,

 

As my Employer Polycom hosts this official Polycom community we are bound by what kind of information we can share.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.