• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎12-29-2023 08:59 AM - edited ‎12-29-2023 09:01 AM

HP Recommended
Product: RealPresence Group 500

I have a bunch a Polycom RealPresence 500. One of the Serial numbers is 82132040B388CV. Trying to zeroize them using the USB but it needs the firmware and license key to reload. I was able to download the latest firmware on HP site but the license key is no where to be found on the site. Polycom made it real simple. Login to the license dashboard site, enter the serial number and you were done. Now that HP took over the licensing dashboard is no where to be found and if I try to enter serial numbers anywhere on HP sites it returns not found. Also tries multiple serial numbers, double checked the serial numbers. If someone can guide me on how to access the license dashboard and enter a serial number so I can get a license key I would greatly appreciate it.

3 REPLIES 3

‎12-29-2023 11:03 AM

HP Recommended

Hello @E9876 ,

 

welcome to the HP Poly community. When we were still only Poly or Polycom a link in the FAQ page explained this in detail and let you straight to the license page. 

 

Since Poly support is now fully owned by HP, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-03-2024 05:35 AM

HP Recommended

If anyone else can can reply with a clear answer that would be helpful. 

Was this reply helpful? Yes No

‎01-03-2024 08:43 AM

HP Recommended

Hello @E9876,

Welcome to the HP Poly Support Community. 

 

This issue cannot be resolved in the community forum. I would request that you contact our HP Support and our Support Engineers will help you provide the license key. HP Support can be reached by clicking on the following link:

https://www.hp.com/contacthp/ or contact us at 800-985-9815.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as accepted.

Regards,
Prajwal 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.