• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎07-19-2022 08:07 AM

HP Recommended

Touch Screen paired with a Group 500

 

500:  Release - 6.2.2.6-650033

Touch Device: Panel Software: 6.2.2.6-650033

OS - 2.2.2.8-434

Hardware Version 4

 

Is there a setting in either system that controls the time out value of the touch screen?  I would like to keep it on all the time.  

 

Also, I noticed that sometimes the touch screen loses its connection to the GroupSeries and a reboot of the touch screen is required.  Is there a suggested solution for this?

 

I figured if the timeout were set to never, this might be a workaround.  

 

 

Tags (2)
1 REPLY 1

‎07-19-2022 08:19 AM

HP Recommended

Hello @Adam_in_DC ,

 

Welcome back to the Poly Community.

 

This is the right place for this post and it has been moved.

 

If nobody replies please open a ticket with our support organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.