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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Touch Screen paired with a Group 500

 

500:  Release - 6.2.2.6-650033

Touch Device: Panel Software: 6.2.2.6-650033

OS - 2.2.2.8-434

Hardware Version 4

 

Is there a setting in either system that controls the time out value of the touch screen?  I would like to keep it on all the time.  

 

Also, I noticed that sometimes the touch screen loses its connection to the GroupSeries and a reboot of the touch screen is required.  Is there a suggested solution for this?

 

I figured if the timeout were set to never, this might be a workaround.  

 

 

1 REPLY 1
HP Recommended

Hello @Adam_in_DC ,

 

Welcome back to the Poly Community.

 

This is the right place for this post and it has been moved.

 

If nobody replies please open a ticket with our support organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
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