RealPresence Desktop License File

[Anonymous]

Hello,

We recently purchased a pack of 25 RealPresence Desktop licenses. When activating a desktop endpoint, we are given two options: Specify and Import. We would like to have a license file that our users can import instead of having them type in the license number and key code. Is there a way to generate this license file? Thanks in advance!

[Anonymous]

After some digging, I was able to find some old documentation from Polycom where they mention dowloading the key code file from the license activation page: 

https://support.polycom.com/global/documents/support/technical/products/voice/Feature_Licensing_TB32....

On the current license activation page, there is no option to download the key code. Could it be that this feature is no longer available?

[SteffenBaierUK]

Hello @ChristopherK,

welcome to the Polycom Community.

The document you found describes this for our phones.

For our Video Products I am quite sure there is also an option to activate such serials in bulk but I am not fully sure the same is applicable for stuff like RPD.

If you have a paper copy you could use Microsoft Word and scan the document in and use OCR

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi Steffen,

Thanks for your reply! I have already activated the RPD license and obtained the keycode through the support website. I can activate an RPD endpoint by manually typing the license number and activation key code. Besides this, there is another option to import a license key file when activating an RPD endpoint.

I was just wondering if there is a way to generate this license key file (should be a .cfg file) that way I can activate an RPD endpoint by importing the .cfg file rather than manually typing the license number and activation key code.