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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

using RealPresence Desktop (Ver. 3.3.050871) on a windows 7 Prof. system - well, try to use. I tried to connect to a videoconference (H323, Gatekeeper DFN) from behind a firewall  and allways get connected to the conference, other members of the conference can see and hear me, BUT I didn't receive anything (statistics said: 10% packets lost).

What is wrong? When trying to connect via WLAN (no firewall) everything works well. But on LAN - could not connectl. I think this is a firewall-problem(???) - but I am not an Expert in this. I asked our administrator, he opened ALL ports - still no connection...

 

I switched to Polycom - before that I used Jabber video - which - by the way - worked well, NO problem - very annoying.

 

Can someone help? which ports do I have to open???

 

BIG THANKS in advance

 

Fritz

2 REPLIES 2
HP Recommended

Hello Fritz,

Polycom's RDP utilizes the industry standard based H.323 protocol and all Ports are documented within the RDP release notes => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

I am using the RPD Ver 3.3 with dual monitor setup  is there any way so i can make use of both the screens i.e. one for video and other for content??

thanks,

Ranjit

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