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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have several RealPresence Group 310/500 codecs that have all of a sudden lost their ability to register to our SIP server.  Interestingly they are all saying "The system was unable to sign in to the Skype for Business server. Please verify your logon credentials and try again."  Thats interesting because they do not register to Skype for Business and never have, they should be registering to our VBP7301.  The units in question do not even have the interop license assigned to them and are running version 6.1.2 and 6.1.4 of the Polycom RealPresence Group software.  I am very confiused as to why or how they suddenly think that they should be registering to SfB and any help getting them back to the VBP would be greatly appreciated.

5 REPLIES 5
HP Recommended

Hello @KeithKnowles,

welcome to the Polycom Community.

It would be of interest to see your SIP settings from the Web UI.

 

Simply post a screenshot?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have attached screenshots of my SIP settings and options pages.

HP Recommended

Hello @KeithKnowles,

Are you sure you have not enabled the Skype Mode:

 

image

Simply use the Search Field to find the menu item.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm sure.  Sorry, I should have included that screenshot as well as it referenced Skype.

HP Recommended

So, following my gut, I removed every reference to Polycom Touch as well (the reason being is I had a touch panel paired with these systems that had previously been used for an SfB system) and then rebooted them all and low and behold they are registering to the VBP again.  I am still unsure of why that had any effect but it is working again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.