Solved: RealPresence Touch USB content sharing - HP Support Community

Anonymous · ‎05-15-2017

Is it possible to share content connected to via the USB (not the micro USB) port on the RealPresence Touch? The system is paired with a RealPresence Group 500 unit. If so is there some settings to enable this? I would like to be able to plug a USB stick into the RP Touch control and share content to the call.

I have tried with jpg, pdf, ppt files but the RP touch panel shows no content.

Do I have to connect the USB to the Group 500 unit for this functionalitly?

regards, Brendan

SteffenBaierUK · ‎05-15-2017

Hello Brendan,

welcome back to the Polycom Community.

At present, to my knowledge, this is not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎05-15-2017

Hello Brendan,

welcome back to the Polycom Community.

At present, to my knowledge, this is not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-15-2017

Thanks Steffen,

I think this would be a good feature to enhance the system in a future release.

cheers, Brendan

Polycom_Video_E · ‎05-15-2017

The proper process for introducing a Feature Enhancement (FE) to Polycom is to request your Polycom SE do that. They will need a business case so they may need to better understand your application and the implications of the FE on your requirements. With FEs please explain the use case (what you want to be able to do), let us work with you on figuring out the 'how'.

Thanks.

Anonymous · ‎05-23-2017

Currently the USB port on the side of the RPT is for logging and upgrades only. So yes a feature request is required. However to elorbrate on the function. When you connect the RPT to a laptop using the supplied USB-mini cable the RPT acts like a USB drive and has the People+Content IP app installed which you find in My Computer and launch.

RealPresence Touch USB content sharing

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