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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

 

We have a user using RealPresence installed on a laptop, when he call the main office is a black screen and no sound is heard.

The main office is a real Presence group 500, you have to enable some option?

1 REPLY 1
HP Recommended

Hello cquintana,

welcome to the Polycom Community.

This is most likely a firewall issue.

 

There are multiple post's about the same topic in this community already. The Release notes / Admin Guides detail the relevant ports and protocols.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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