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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎04-22-2020 05:20 AM

HP Recommended

ok.... I know the partner...

Maybe you'll find something after all, then I'll just keep waiting. I would not like to go the way of the partner at this point.

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‎04-24-2020 07:54 AM

HP Recommended

Hello @Andreas_RST 

 

my colleague @Polycom_Video_E  tested this after following >these< instructions.

 

If you still struggle to go the official route.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-27-2020 01:02 AM

HP Recommended

Hi,

 

unfortunately this is the same instruction you gave me in your second answer.

This works as far as I can control it with the remote control, but I can't control it anymore

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‎04-27-2020 01:10 AM

HP Recommended

Hello @Andreas_RST 

 

my colleague @Polycom_Video_E  tested this on a live system and it worked.

 

The next steps have already been outlined. If you share the device's serial I can look up who sold this originally as this may not be who you purchased it from.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-08-2020 08:56 AM

HP Recommended

Hi,

 

we spoke to our supplier here and they asked Polycom directly. There was the information that the remote control in the constellation can only be used for calibration. More is not possible with it.

 

Best Regards

Andreas

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