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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi All,

 

After upgraded my HDX 7000 version from 3.0.5 into 3.1, I have resolution issues every time to send content, it shown "Please check your content cable and make sure that it is sending video in a supported resolution such as 1024x768 60Hz".

 

Troubleshooting step taken :

 

1. change HDX monitor setting into 1024x768 60Hz

2. change vga content cable. 

3. reset configuration by pressing pin hole for 10 seconds

4. change my notebook resolution into 1024x768 or 800x600 60Hz.

 

but still have same issues..

 

Regards,

 

3 REPLIES 3
HP Recommended

Hello Japfalnd,

welcome to the Polycom Community.

Please raise a ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Good day All

 

I experienced the same issue after updating my systems.  Seems that the problem on my side was caused by bad mounting on our VGA spiltters under the boardroom table.  I fixed the power issues and this immediately resolved the issues.

HP Recommended

Hi There

I am having the same issue with the HDX 8000 models, Was there any update on this issue by chance ?

Thanks in Advance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.