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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Good Morning Community - 

 

I would like to know if there's a way to call the Poly X50/G7500 device Dashboard "Usage - System Up time"  via API using CURL or any other method?Poly_Usage_System_Up_Time.jpg

 

Thanks 

Dan Petrillo
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @DanielPetrillo ,

 

welcome to the HP Poly community.

 

If this is not listed in the Public REST API guide I suggest you work with Poly Sales or a Poly reseller to raise this via a feature request. The other API includes an Uptime parameter in the Poly G7500 Command-Line API Reference Guide 

 

SteffenBaierUK_0-1692373574929.png

 

 

Our public FAQ covers both API's:

 

May 19, 2020 Question: Does a Poly G7500 or Studio X50/X30 support REST API?
Resolution: Details on this can be found in the Poly VideoOS REST API Reference Guide >here< (or search the Support Page for the latest) or for instructions check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @DanielPetrillo ,

 

welcome to the HP Poly community.

 

If this is not listed in the Public REST API guide I suggest you work with Poly Sales or a Poly reseller to raise this via a feature request. The other API includes an Uptime parameter in the Poly G7500 Command-Line API Reference Guide 

 

SteffenBaierUK_0-1692373574929.png

 

 

Our public FAQ covers both API's:

 

May 19, 2020 Question: Does a Poly G7500 or Studio X50/X30 support REST API?
Resolution: Details on this can be found in the Poly VideoOS REST API Reference Guide >here< (or search the Support Page for the latest) or for instructions check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you Steffen, yes I did see the API reference for UPTIME and figured out how to extract relevant System data and convert the Uptime from Milliseconds to Standard date-time format in a more readable human fashion -  /rest/current/system such as": {"systemName":"","serialNumber":"","model":"","hardwareVersion":"","softwareVersion":"","buildType":"","build":"","systemTime":,"timeOffset":-,"uptime":,"state":"","rebootNeeded":,"lanStatus":{"state":"","speedMbps":,"duplex":""},"timeServerState":""}

 

Now I can use this to better understand which devices we can avoid going offline before this 12-18 days uptime ANR occurs in our environment in Teams mode. Until the new GA is released addressing this, we'll have to work with manual rebooting prior to the dates they ANR..

systemNamesoftwareVersionbuildTypebuildsystemTimeuptimestaterebootNeeded
Danstextx504.02XXX12348/18/2023 17:484 days, 6 hours, 4 minutes, 12 secondsASLEEPFALSE

 

Dan Petrillo
HP Recommended

Hello @DanielPetrillo 

 

the next PolyOS 4.1 will have an internal reboot feature either daily or weekly but we have not yet addressed the root cause for the freezing.

 

A daily reboot should no longer show this until we can find the root cause.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.