• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎11-20-2024 06:45 AM

HP Recommended
Product: Studio X50 with TC8 Kit

During the setup, I don't know why the TC8 is now unable to look up the X50 device and so does on web console.

On the TC8, I see below error screen but I can they are paired in web console.

 

We are using below version.

TC8 Current Version: 6.3.3-211750

X50 Current Version: 4.3.3-428018

Anyone got any clue on this? Many thanks. 🙂

123.jpg

 

2 REPLIES 2

‎11-20-2024 08:16 AM

HP Recommended

Hello @HomeGuy2001 ,

 

Welcome back to the HP Poly community.

 

What Microsoft Teams version are you having this issue with?

 

The TC device has 2 pairing states:

 

  • Pairing to the Studio X, G7500, or G62 via the local network on a Poly level
  • Pairing to the Studio X, G7500, or G62 via Microsoft over the Internet

 

Your issue is number 2 as the device is paired and has the Teams UI running on the TC.

 

To get you started check >here<

 

Microsoft support should be consulted as this is a Network issue or work with your Network Team

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-20-2024 08:19 AM

HP Recommended

Hi Steffen,

We are using below version for the Teams.

 
Current Version:
1449/1.0.96.2024080804
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.