Seeing "Couldn't find any device" on HP Poly Studio X50

HomeGuy2001 · ‎11-20-2024

During the setup, I don't know why the TC8 is now unable to look up the X50 device and so does on web console.

On the TC8, I see below error screen but I can they are paired in web console.

We are using below version.

TC8 Current Version: 6.3.3-211750

X50 Current Version: 4.3.3-428018

Anyone got any clue on this? Many thanks. 🙂

SteffenBaierUK · ‎11-20-2024

Hello @HomeGuy2001 ,

Welcome back to the HP Poly community.

What Microsoft Teams version are you having this issue with?

The TC device has 2 pairing states:

Pairing to the Studio X, G7500, or G62 via the local network on a Poly level
Pairing to the Studio X, G7500, or G62 via Microsoft over the Internet

Your issue is number 2 as the device is paired and has the Teams UI running on the TC.

To get you started check >here<

Microsoft support should be consulted as this is a Network issue or work with your Network Team

Best Regards

Steffen Baier

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HomeGuy2001 · ‎11-20-2024

Hi Steffen,

We are using below version for the Teams.

Current Version:

1449/1.0.96.2024080804

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